Thank you for taking the time to reach-out and follow-up with me regarding my trip. First, let me say that I could not possibly imagine having a negative comment regarding Benvenuto. From the moment we arrived to our last transfer, everything was perfect.
This was not my first time in Italy, as I have plenty of family still there, however this is the first time I have gone and felt like a celebrity! While planning my trip, I knew (from past experience) that I did not want to take the train from Roma to Naples (and then take a taxi). After doing some research, I came across your website and when I saw Rick Steves was a fan, I knew I would have to book you guys myself -- the beautiful pictures helped as well :) The booking process was very simple and Giovanni was extremely efficient and helpful in answering my questions. I knew I was going to be in good hands.
My cousin and I arrived at Roma Fiumicino. After claiming our luggage, we went out to look for our driver. Tony was waiting for us in the front of the line, holding a sign with my name on it. He immediately took our bags and escorted us to a beautiful and immaculately clean BMW 7 Series. The 4+ hour ride from Roma to Positano was wonderful. Tony was so pleasant and interesting. I was also very impressed with his level of professionalism. My cousin and I are two young women who were traveling alone and never once was Tony, or anyone else, inappropriate with us.
After 3 days in Positano, we were headed to Salerno to see my family. Our original plans were to arrange for a taxi to take us to the train station on our departure morning from Positano. However, after the great experience we had two days before, we decided to see if Benvenuto could accommodate us again, this time on short-notice. We called the office and spoke to Giusy who told us Giovanni would call us later that night. Giovanni did in fact call and told us that someone would pick us up the following morning at 7.30. Just like he said, Alfonso was waiting for us, right on time. After a beautiful ride along the Amalfi coast, we arrived at the not-so-beautiful train station, with plenty of time before our train.
The entire Benvenuto experience was fantastic. Everyone was professional, polite and very sweet. I have already referred your company to family and friends and will absolutely use you guys again on my next trip (probably next summer)! Thank you for a great experience.
Thank you again,