It is very nice that you have inquired about our recent excursion with you to see Positano/Praiano/Amalfi coast/Ravello. We had a wonderful, relaxing day touring the Amalfi coast area with you. We were very pleased with your services, and I have already recommended Benvenuto Chauffeur Services to other travelers who inquire on-line about hiring a driver. I will definitely contact Benvenuto again when I plan my second trip to Italy! We miss Italy already…
I think it is a very good idea that you are asking your clients for comments. As I want to be helpful, I will tell you what we enjoyed and how you could improve, though I would like to say you are already great!
My husband and I appreciated how reliable Benvenuto was. First, Giovanni answered my many e-mails and my millions of questions, when I was planning our first trip to Italy. This was very helpful. I felt that we were in good hands even before we arrived in Italy.
Second, our driver, Giovanni, was on-time, which is a great start. He was dressed very professionally. Giovanni was younger than I had expected…he sounds so professional by e-mail that I expected him to be older! Giovanni’s manners were very polite and professional. He also knew where he was going, he really knew his way around.
Giovanni was an excellent and careful driver, which put me at ease…I didn’t have to worry. My husband was able to enjoy himself as well, since he didn’t have to drive. I had heard that the Amalfi coast is a terrible, scary drive, but Giovanni drives skillfully and carefully. I was relaxed.
We enjoyed hearing the stories and information about the sights which Giovanni was explaining. It was great to be able to stop often to see the views and to take pictures.
For me, it was very helpful to have a local driver who could point the way to the nearest toilet stops!
The whole family enjoyed having lunch on the small beach of Praiano, away from the tourist crowds. The seafood was good and the prices reasonable, and it was very pleasant having lunch right next to a small beach. The restaurant owner was very friendly. An excellent recommendation by Giovanni.
We very much enjoyed stopping at the limoncello factory in Praiano and buying some souveneirs to take home! The young man working at the limoncello factory was also very nice and welcoming.
The price we paid for the full-day excursion to Amalfi coast/Positano/Praiano/Ravello, 350 euros, was fair…though I think that some of your competitors would have done it for less. This is a problem when the customer is sitting at home and getting prices quoted, there isn’t any way to know about the quality of service, unless there is another customer on-line recommending a particular driver. But the customer will be tempted to take the cheapest offer.
The price quoted for the other excursion, from Rome to Pompeii/Vesuvius, and then ending at our new hotel in Sorrento, was too high…we were quoted 650 euros by Benvenuto. We didn’t want to pay this much for 1 day. Another driver quoted us 450 for the same trip. I booked the cheaper driver for the Rome to Sorrento excursion (however, he was the one who didn’t show up at our hotel in Rome, unfortunately! But his company did offer an explanation and gave us a free ride to the train station on another day of our trip to make up for their mistake.)
I had already booked the Positano/Amalfi coast/Praiano/Ravello day-tour with Benvenuto when the other driver, who was cheaper, indicated he was available for that day as well. I knew he would probably have bid a cheaper price than Benvenuto, since he was cheaper for the trip from Rome to Sorrento. However, Giovanni had made me feel confident about Benvenuto through our e-mail correspondence. That is one thing that was not comforting about the other company…The man who corresponded with me by e-mail was NOT the same man that they would be giving me as a driver. So basically our driver with the other company was a total stranger and I couldn’t directly ask him any questions. This is one advantage that Benvenuto gave me…indicating that Giovanni, who was corresponding with me and answering all my questions and knew what I wanted, might be my driver…
Therefore I decided to keep the 2 different drivers for the 2 different excursions…Benvenuto for the Amalfi coast drive and the other company for the Rome to Sorrento drive.
I was thinking, if one of these drivers turns out to be unreliable, I would prefer to have him only for one day!!!
I would recommend Benvenuto for anyone looking for an excellent chauffeur service in Italy! I hope that we may see you again on our next trip.
Giovanni, I hope you have enjoyed reading many compliments about your excellent chauffeur, Giovanni!
Grazie for a wonderful day on the Amalfi coast!
Mrs. Melissa Joy