Giovanni at Benvenuto Limo Service,
I am writing to let you know how very much we appreciated your service on our recent day in Rome. I intend to post on various websites regarding your particular hospitality and service.
My family came off the Prinsendam and was greeted by Peter, graciously and in a timely manner. It took him no time at all to assess the situation and getting the 5 of us squared away in the van with Mom's walker was a breeze. Peter treated us to a wonderful day in Rome. He shared his city with us and gave all of us an appreciation for the small streets, and the great Plaza's, the Grand Church's and the little noticed corners. It was several days later that it dawned on all of us, we had not purchased souvenirs of Rome except for a few postcards, and it didn't matter. We had memories. Those memories will be the treasures we share of our day in Rome. Peter took particular care with my mother who tired early and just needed to stay in the van, she thoroughly enjoyed the conversation and never felt a burden, which is a great treat for her. As Dad tired out and joined her, even if it was for a nap, he too received what he most needed, the comfort to fall asleep in the company of a veritable stranger. Then my sister hit the tourist wall and she enjoyed the company of our driver as the day's tour drew to a close she will always remember the Gelato and sitting on a wall, chatting with a sharing Italian gentleman. I think you will understand that my family can only begin to express our gratitude for the service we had that day, because the feelings and gratitude simply continue to grow.
I will add that our private guide through the Vatican was also of excellent quality. Francesca took terrific care of us and was masterful in dealing with the vagaries of the Vatican officials. She made me feel quite comfortable that we would find her and one of my sisters at the end of a very long walk when the Museum officials insisted that we separate the mobility impaired and the capable walkers. So while that was a situation I didn't understand her acceptance made it easier for me to accept and go on smiling. The graciousness of the people you provided to us leaves me hoping that one day I will be able to share as much from the heart as they do.